PRIVACY POLICY

1. WHAT INFORMATION DO WE COLLECT?

Personal Information You Disclose to Us

We collect personal information you voluntarily provide when you:

• Submit our "Begin Strategic Assessment" or "Book Your Strategic Discussion" forms
• Request information about our custom AI agents and intelligent automation solutions
• Contact us for business inquiries
• Participate in consultations or evaluations

The personal information we collect may include:

• Contact Details: Name, work email address
• Professional Information: Company name, job title/role, industry, company size
• Business Requirements: Timeline for results, monthly lead volume, primary goals (Lead Generation, Lead-Reactivation, Process Automation, Customer Service, Sales Operations, Compliance, other)
• Operational Challenges: Your biggest operational challenges and automation needs
• Referral Information: How you found us
• Communications: Any additional information you provide through direct contact

Sensitive Information: We do not process sensitive personal information. Please do not include sensitive data in form submissions or communications.

Information Automatically Collected

We automatically collect certain information when you visit our Services:

• Log and Usage Data: IP address, browser type and settings, device information, pages viewed, time spent, referring URLs, search terms, date/time stamps, system activity, error reports
• Device Data: Device identifiers, operating system, hardware model, Internet service provider, mobile carrier, system configuration
• Location Data: Approximate location derived from IP address (you can opt out through device settings)

Information from Other Sources

We may receive business contact information from:

• Professional networking platforms and public business directories
• Analytics providers (Google Analytics)
• Business data enrichment services (for publicly available professional information)

2. HOW DO WE PROCESS YOUR INFORMATION?

We process your personal information for the following purposes:

Business Operations:

• Strategic Assessments: Conduct consultations, understand business needs, propose AI automation solutions
• Service Delivery: Provide custom AI agents and intelligent automation solutions
• Customer Support: Respond to inquiries, provide technical assistance, resolve issues

Communications:

• Administrative Information: Send service details, policy updates, project communications
• Marketing Communications: Share information about our AI solutions, industry insights, promotional content (with consent or as permitted by law)
• Targeted Content: Deliver personalized content based on your industry and business needs

Analytics and Improvement:

• Usage Analysis: Understand how users interact with our Services to improve functionality
• Marketing Effectiveness: Measure and optimize our marketing campaigns and lead generation efforts

Security and Compliance:

• Service Protection: Monitor for fraud, unauthorized access, and security threats
• Legal Compliance: Fulfill legal obligations, respond to lawful requests, protect rights and interests

3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR PERSONAL INFORMATION?

For EU/UK Residents (GDPR/UK GDPR):

• Consent: For marketing communications and cookies where required (you may withdraw consent anytime)
• Contract Performance: To provide our AI automation services and fulfill contractual obligations
• Legitimate Interests: For business operations, security, analytics, and B2B marketing where our interests don't override your rights
• Legal Obligations: To comply with applicable laws and regulations
• Vital Interests: To protect health, safety, or vital interests when necessary

4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

Service Providers (Under Contract):

• Cloud Computing Services: AWS, Google Cloud, Microsoft Azure for hosting and infrastructure
• Analytics Services: Google Analytics for website usage analysis
• CRM and Marketing Tools: HubSpot, Salesforce, email marketing platforms for relationship management
• Communication Tools: Video conferencing, collaboration platforms for client interactions
• Website Services: Hosting providers, CDN services, security services

Other Situations:

• Business Transfers: In connection with mergers, acquisitions, or sale of assets
• Legal Requirements: To comply with law, court orders, or governmental requests
• Safety and Rights Protection: To investigate fraud, protect safety, or defend legal rights
• With Your Consent: For any other purpose with your explicit permission

We do not sell personal information to third parties.

5. WHAT IS OUR STANCE ON THIRD-PARTY WEBSITES?

Our Services may link to third-party websites or contain third-party integrations. We are not responsible for the privacy practices of these external sites. Any data collected by third parties is governed by their own privacy policies. We encourage you to review third-party privacy policies before providing any information.

6. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

Yes, we use cookies and similar technologies to enhance your experience and analyze usage.

Main Cookies We Use:

Managing Cookies: You can control cookies through your browser settings. Disabling cookies may affect website functionality, particularly analytics and form submissions. To opt out of Google Analytics tracking, visit: https://tools.google.com/dlpage/gaoptout

7. IS YOUR INFORMATION TRANSFERRED INTERNATIONALLY?

Our servers are primarily located in the United States. If you access our Services from outside the US, your information may be transferred to, stored, and processed in the US and other countries.

For EU/UK/Swiss Residents:

We implement appropriate safeguards for international transfers, including:

• Standard Contractual Clauses (SCCs): European Commission approved clauses for data transfers
• Additional Security Measures: Technical and organizational measures appropriate for the transfer

8. HOW LONG DO WE KEEP YOUR INFORMATION?

We retain personal information only as long as necessary for the purposes outlined in this policy:

• Strategic Assessment Data: Until engagement conclusion or 2 years after last interaction
• Client Project Data: Duration of engagement plus 7 years for business records
• Marketing Communications: Until consent withdrawal or 2 years after last engagement
• Analytics Data: 26 months from collection (Google Analytics standard)
• General Inquiries: 2 years from last communication

When no longer needed, we delete, anonymize, or securely isolate your information.

9. HOW DO WE KEEP YOUR INFORMATION SAFE?

We implement appropriate technical and organizational security measures:

• Access Controls: Restricted access to authorized personnel only
• Data Encryption: Encryption in transit and at rest where appropriate
• Security Monitoring: Regular security assessments and incident response procedures
• Staff Training: Employee training on data protection and security practices

However, no electronic transmission or storage is 100% secure. Transmission of information is at your own risk.

10. DO WE COLLECT INFORMATION FROM MINORS?

We do not knowingly collect data from individuals under 16 years of age. Our Services are designed for business users and enterprises. If we learn that we have collected information from someone under 16, we will promptly delete such data. Contact us at hello@awantis.com if you believe we have collected information from a minor.

11. WHAT ARE YOUR PRIVACY RIGHTS?

For EU/UK/Swiss/Canadian Residents:

• Access: Request a copy of your personal information
• Rectification: Request correction of inaccurate information
• Erasure: Request deletion of your personal information
• Restriction: Request restriction of processing
• Portability: Receive your data in a portable format
• Objection: Object to processing, especially for direct marketing
• Withdraw Consent: Withdraw consent for consent-based processing

Exercising Your Rights: Contact us at hello@awantis.com. We will respond within legally required timeframes.

Marketing Opt-Out: Unsubscribe from marketing emails using the unsubscribe link or contact us directly.

Complaints: EU/UK residents can file complaints with their local data protection authority.

12. CONTROLS FOR DO-NOT-TRACK FEATURES

Currently, no uniform standard exists for Do-Not-Track signals. We do not respond to DNT browser signals. If a standard is adopted that we must follow, we will update this policy accordingly.

13. DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?

Categories of Personal Information Collected (Past 12 Months):

Retention Periods:

• Categories A, B, I, K: 2 years after last interaction
• Categories F, G: 26 months from collection

Your Rights by State:

California (CCPA/CPRA):

• Right to know what personal information is collected and how it's used
• Right to delete personal information
• Right to correct inaccurate personal information
• Right to opt-out of sale/sharing (we don't sell or share for advertising)
• Right to non-discrimination for exercising rights

Colorado, Connecticut, Utah, Virginia:

• Right to know if we're processing your data
• Right to access your personal data
• Right to correct inaccuracies
• Right to delete your personal data
• Right to data portability
• Right to opt-out of targeted advertising, sale, or profiling

Exercising US Rights: Email hello@awantis.com with "Privacy Request" in the subject line. Include your state of residence and specific request. We may verify your identity before processing requests.

14. DO OTHER REGIONS HAVE SPECIFIC PRIVACY RIGHTS?

Australia and New Zealand:

We comply with Australia's Privacy Act 1988 and New Zealand's Privacy Act 2020. You have rights to access and correct your personal information. Complaints can be filed with the Office of the Australian Information Commissioner (Australia) or Office of the New Zealand Privacy Commissioner (New Zealand).

15. DO WE MAKE UPDATES TO THIS NOTICE?

We may update this Privacy Policy to reflect changes in our practices or applicable laws. Updates will be indicated by a new "Last Updated" date. For material changes, we may provide additional notice through our website or direct communication.

16. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

Email: hello@awantis.com
Subject Line: Privacy Inquiry
Website: www.awantis.com

17. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

To review, update, or delete your personal information, contact us at hello@awantis.com. We will process your request in accordance with applicable data protection laws and respond within required timeframes.

This Privacy Policy reflects our commitment to protecting your personal information while providing transparency about our data practices. As specialists in custom AI agents and intelligent automation solutions, we apply rigorous standards to our own privacy and security practices.